Documents to include with the return package: 

  • Original receipt 
  • Please login, find your order and get your Original Receipt OR call us at 1-866-237-8289 for a copy 
  • Proof of delivery date/tracking number 
  • Return Merchandise Number (RMA) 
  • Please call us at 1-866-237-8289 to request a Return Merchandise Authorization (RMA) from the Seller 
  • Original packaging 
  • Original labels/tags 
  • All product accessories 


Restocking Fees: 

  • A restocking fee of 10% may be applied for opened box but unused product only. 
  • A restocking fee of 20% may be applied for used products only.

Returns Policy – Etech 

Items can be returned within 14 days from delivery date. 

Seller accepts returned items in the following conditions: 

  • Defective/Damaged/Wrong Product 
  • Opened Box but unused 
  • Opened Box and used 
  • Unopened Box 


Cost of return shipment: 

  • Seller will cover the cost of return shipping fees only if the product is defective, damaged or it was the wrong product 
  • Customer ships the product back at their own expense otherwise. 


Documents to include in the return request email: 

  • Order Summary 
  • Please login, find your order and get your Order Summary OR call us at 1-866-237-8289 for a copy 
  • Proof of delivery date 
  • Condition of product 
  • Condition of packaging 

 Best Buy Marketplace items can't be returned to Best Buy Stores. To initiate a return, please ensure your

item meets the seller’s return policy and contact Best Buy.

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